FAQs – Shopping & Support
We’ve compiled answers to common questions about orders, shipping, returns, and payments. For anything not listed here, feel free to reach out to our support team.
Orders & Shipping
Q: How long does shipping take?
A:
- US Orders: 4–10 business days (Standard) or 3–5 business days (Expedited)
- International Orders: 10–20 business days
Note: Processing time is 3–5 business days before shipment.
Q: Can I track my order?
A: Yes! A tracking link will be emailed to you once the order ships. If you don’t receive it, please check your spam folder or contact us at support@nolaviaworld.com.
Q: What if my package is lost or damaged?
A: Please email us within 30 days of delivery. We’ll either replace or refund your order on a case-by-case basis.
Returns & Refunds
Q: How do I return an item?
A: Contact us via email first for approval. Unauthorized returns may not be accepted.
Q: When will I get my refund?
A: Refunds are typically processed within 5–7 business days after we receive your returned item. Bank processing time may vary.
Payments
Q: What payment methods do you accept?
A: We accept Only PayPal
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and never store your credit card details.
Let us know if you need further assistance. We’re always here to help.
Visit our Contact Us page or email us directly at support@nolaviaworld.com